Refund and cancellation policy

We want cancelling to be simple.

Free cancellation - Cancel free of charge any time before a driver is dispatched to your booking. - You can cancel online from Manage Booking using your email and booking reference.

Late cancellation - If a driver is already on the way, we may charge up to 50% of the fare. - If the driver has arrived and you do not travel (a no-show), the full fare may be charged.

Refunds - Card refunds are returned to the original card within 5 to 10 working days. - Cash bookings that are cancelled have nothing to refund.

Changes You can update your contact details, notes and flight number from Manage Booking until the trip is dispatched. For anything else, call us on +44 2081 768 768.